FAQ

  • How long is shipping?

    See our Shipping/Return policy for more info. The Great News is shipping is free on all purchases. We normally ship within 2-3 business days after placing your order. Shipping are done via USPS and will arrive within 3-5 business days. Faster shipping option is available.

  • Can I return an order?

    Yes!! See our Shipping/Return Policy - We are currently accepting return requests within 72 hours (3days) of the item being delivered to you if you are unhappy with your purchase. We will offer the option credit back to your method of payment or provide a gift card to use towards another product on our site. Any requests made after that will not be honored unless you can prove the merchandise was damaged upon arrival. If you notice any defects or damages, please message us and we will do our best to ensure we take care of the issue right away. All inquiries can be submitted to support@luxeroyaltydesigns.com.


    If we accept a return, please ensure that the item(s) are in its original condition, with tags still attached, unaltered, and damages reported matches the photos submitted as well as a copy of the receipt to process a refund for store credit. We guarantee good quality and so we want to ensure you have the option to return if you are not satisfied.

  • Do you offer refunds

    Of course! You work hard for your money!! Yes we will refund if you are not satisfied with your order (PLEASE REFER TO THE RETURN POLICY FOR MORE INFORMATION ON RETURNS). We do not provide exchanges at the moment; however, if you report any damages within 72 hours (3days) from the date of receipt, we will make sure we keep our commitment to you. You do have the option ti purchase another item with your refund once processed. we accept a return, please ensure that the item(s) are in its original condition, with tags still attached, unaltered, and damages reported matches the photos submitted as well as a copy of the receipt to process a refund.

  • How Can I share your page?

    Thank you! We are on Instagram as well as Facebook! Please share your purchase, photos and comments! Feel free to use the hashtag #L&RQueens or #Luxeroyaltydesignsbrand for a chance to be featured :)

  • Do you offer Wholesale?

    Please message us via support@luxeroyaltydesigns.com for inquiries or submit the form via the Wholesale page. Thank you

  • i love your bags! How can I can leave a rating?

    We love to see it!! You can rate your purchase from the surveys we send out for reviews or feel free to just hop on the site and leave your comment and reviews right on the shopping page!

    We also love IG posts!! So if you post your beautiful pics with our handbags/accessories, remember to tag us and we will repost!!

  • Do you ship outside of the United States

    For the moment, we are only shipping within the USA and Canada. More places in the future!